Shipping policy

Last updated: June 2026

Overview

Stonehaven Recovery LLC ("Stonehaven," "we," "us") ships cold plunge tubs, infrared saunas, and recovery accessories to customers within the contiguous United States. Because most of our products are oversized and shipped via freight carrier, the terms below differ from standard parcel shipping policies. Please read this policy in full before placing your order.

Where We Ship

We currently ship to the 48 contiguous United States. We do not ship to Alaska, Hawaii, U.S. territories, P.O. Boxes, APO/FPO addresses, or international destinations. If you need shipping to one of these locations, contact us at hello@stonehavenrecovery.com before ordering and we'll let you know whether a special arrangement is possible.

Shipping Cost

Shipping is free on all orders within the contiguous United States, including freight delivery for oversized products. Some orders to remote destinations may require additional handling fees. If this applies to your order, we'll contact you with the additional cost before processing any payment, and you may cancel the order for a full refund.

Lead Times

Most products are shipped directly from manufacturer warehouses. Orders are processed within 3–5 business days, and you'll receive tracking once your order ships.

Estimated total delivery time, from order to arrival, is typically 15–30 business days for our cold plunges and infrared saunas. Specific lead times for each product are listed on the product page and may vary based on manufacturer inventory.

Tracking

You'll receive tracking information by email as soon as your order ships. For freight shipments, the carrier will contact you directly to schedule a delivery appointment. Please respond promptly to scheduling requests — failure to schedule within a reasonable timeframe may result in storage fees from the carrier, which would be passed through to you.

Delivery Method

Freight shipments arrive on a large semi-trailer truck. Delivery is curbside only. This means:

  • The driver will lower your shipment from the truck using a liftgate
  • Your shipment will be placed at the end of your driveway or the nearest accessible point
  • The driver is not responsible for moving the shipment into your home, garage, or backyard
  • You are responsible for arranging help to move the shipment to its final location

Delivery Access

Before ordering, please verify that:

  • Your street can accommodate a large freight truck
  • There is a clear, level area at the curb or end of driveway for offloading
  • The shipment can be moved from the delivery point to its final location by you or your hired help

If the carrier cannot complete delivery due to access issues at your location, redelivery fees may apply, and these fees would be your responsibility.

Inspecting Your Shipment

This is the most important section of this policy. Please read carefully.

You must inspect every shipment before the driver leaves.

When the freight arrives:

  • Examine the crate, box, or packaging for any visible damage — including dents, punctures, crushed corners, water stains, or evidence of mishandling
  • If safe to do so, open the packaging and inspect the product itself
  • If you see any damage, note it on the delivery receipt before signing. Write specifically what you observed (for example, "crate has 12-inch puncture on top," not just "damaged")
  • Take clear photographs of the damage and the surrounding packaging
  • Contact us at hello@stonehavenrecovery.com within 7 days of delivery with the photos and damage notes

Do not sign for a shipment as "received in good condition" without inspecting it first. Signing without notation significantly limits the manufacturer's freight claim process and may affect your ability to receive a free replacement or repair. If you signed without inspecting and later discover damage, we'll still do our best to help, but resolution is not guaranteed.

If the damage is severe enough that the product is unusable, you may refuse the shipment entirely. Note the refusal reason on the receipt and contact us immediately.

Damaged or Defective Products

If your product arrives damaged or is defective on arrival:

  • Contact us within 7 days of delivery at hello@stonehavenrecovery.com
  • Include your order number, photographs of the damage, and a description of the issue
  • We'll work directly with the manufacturer to arrange a repair, replacement, or full refund at no cost to you

For full details on our return and refund terms, please see our Refund Policy.

Lost or Stolen Packages

Freight deliveries require a signature, which significantly reduces the risk of lost shipments. If your freight shipment is marked as delivered but you have not received it, contact us immediately and we'll work with the carrier to locate it.

Contact

Questions about this policy? Email us at hello@stonehavenrecovery.com. We respond within one business day, Monday through Friday, 9am–6pm Eastern.

Stonehaven Recovery LLC, 861 65th St S, St. Petersburg, FL 33707